Privacy Policy
Last updated: 10/02/2026
1. About this policy
This Privacy Policy explains how Gigabug, Inc. ("Gigabug," "we," "us") collects, uses, and shares personal information through the Gigabug web application and website (the "Service"). It applies to our business customers ("Customers") and the people they invite to use the Service, such as office staff and service technicians ("Users").
Information about our Customers' own clients. Customers use Gigabug to manage information about their own customers ("End Customers"), such as names, addresses, phone numbers, and job history. We process that information on the Customer's behalf and under their instructions. If you are an End Customer, the business you work with controls your information, so please contact them with questions or requests. We will help them respond.
2. Information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account information | Name, email address, phone number, company name, password | You, when you sign up or are invited |
| Addresses | Service and street addresses, billing address | You and your Users |
| Subscription payment information | Billing details, card brand, last four digits, expiration date, transaction and subscription history | Hyperswitch and the card processors it uses. We never receive or store full card numbers. |
| Payments you collect | Amounts, payment status, and your customers' names and email addresses for payments made through your Stripe account | Stripe, when you connect your account |
| Content you add | Job and visit records, notes, form entries, photos, and files | You and your Users |
| End Customer and technician information | Names, contact details, addresses, and service history of your customers and workers | You and your Users |
| Text messages | Phone numbers, message content, and delivery status | Texts Gigabug writes and sends on behalf of your business, and replies from recipients, delivered through Twilio |
| Leads | Names, phone numbers, and job requests from people who contact you through Google Local Services Ads | Google, if you connect your Local Services Ads account |
| Google account information | Name, email address, and profile photo when you sign in with Google | Google, through our authentication provider Auth0 |
| Email and calendar data | Gmail messages and metadata, and Google Calendar events, only if you connect these accounts | Google, through our integration provider Unipile |
| AI feature content | What you submit to AI features and the results they return | You, when you use AI features |
| Technical and usage data | IP address, browser, device type, login times, and activity logs | Collected automatically when you use the Service |
| Support communications | Messages you send to support@gigabugpro.com | You |
Maps, addresses, and weather. When you enter or look up an address, it is sent to mapping and geocoding services to suggest, verify, and map it: Google Maps Platform, OpenStreetMap's Nominatim service, and the U.S. Census Bureau Geocoder. Job locations are sent to the National Weather Service to show forecasts. These services may also receive technical information such as your IP address. Google's use of this information is governed by the Google Privacy Policy.
3. How we use information
We use personal information to:
- Provide, operate, and maintain the Service
- Create and secure accounts, including sign-in through Google
- Process subscription payments, and connect your Stripe account so you can bill your customers
- Send emails that you or the Service initiate, and text messages that Gigabug writes and sends
- Check that email addresses are valid before we send to them
- Sync email and calendar data when you connect those accounts
- Import leads when you connect Google Local Services Ads
- Suggest, verify, and map addresses, and show weather at job locations
- Provide AI features you choose to use
- Provide reporting and analytics dashboards
- Send event notifications (webhooks) to systems you set up
- Send transactional emails, such as receipts, password resets, and account notices
- Send marketing emails about Gigabug, which you can opt out of at any time
- Respond to support requests
- Detect and prevent fraud, abuse, and security incidents
- Troubleshoot and improve the Service
- Comply with legal obligations
We do not sell personal information, and we do not use it for targeted advertising.
4. Google user data
Gigabug's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In particular, for Gmail and Google Calendar data:
- We use it only to provide the email and calendar features you see in Gigabug.
- We do not use it for advertising, and we do not sell it.
- We do not send it to AI providers, and we do not use it to train artificial intelligence or machine learning models.
- People at Gigabug do not read it unless you ask us to for support, it is needed for security or to comply with law, or it has been aggregated and anonymized for internal operations.
You can disconnect Google access at any time in your Gigabug settings or in your Google Account permissions.
5. How we share information
We share personal information only as described below.
Service providers and data sources. We use these third parties to run the Service. Each receives only the information it needs for its purpose.
| Provider | Purpose |
|---|---|
| Auth0 (Okta), including Google Sign-In | Sign-in and authentication |
| Hyperswitch and the card processors it uses | Processing Gigabug subscription payments |
| Stripe | Payments you collect from your customers through your own Stripe account |
| Twilio | Text messages |
| Resend | Transactional and marketing email delivery |
| ZeroBounce | Email address verification |
| Unipile | Gmail and Google Calendar sync |
| Google Local Services Ads | Importing leads, if you connect your account |
| OpenRouter and the AI model providers it connects to | AI features |
| Google Maps Platform (Maps, Places, Geocoding) | Maps, address autofill, and geocoding |
| OpenStreetMap Nominatim | Geocoding |
| U.S. Census Bureau Geocoder | Address verification and geocoding |
| National Weather Service | Weather forecasts for job locations |
| GoodData | Reporting and analytics dashboards |
| Svix | Webhook delivery to systems you set up |
| Slack | Integration with your Slack workspace, if you connect it |
| Loom | Integration with your Loom account, if you connect it |
| unpkg | Delivering open-source code libraries to your browser, which gives it your IP address and browser information |
| Railway and Neon | Hosting and data storage |
Text messaging. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties, except the providers that deliver messages. Recipients can reply STOP to opt out or HELP for help. Message and data rates may apply.
Within your company's account. Information you add is visible to other Users on your company's account, based on the permissions your company sets.
Legal and safety reasons. We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of Gigabug, our users, or others.
Business transfers. If Gigabug is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. This policy will continue to apply to it.
With your consent. We may share information for other purposes when you direct us to.
6. Cookies and tracking
We use only essential cookies, which keep you signed in and protect your account. Auth0 also sets cookies for sign-in, and embedded features such as Google Maps may set their own cookies. We do not use advertising or analytics tracking cookies.
We do not track users across other websites. Because of this, the Service does not change its behavior in response to browser "Do Not Track" signals.
7. Data retention
We keep personal information while your account is active. After an account is closed, we delete or anonymize its data within 90 days. Backups are overwritten within 30 additional days. We may keep limited records longer when required by law, such as payment and tax records.
8. Security
We use reasonable safeguards to protect personal information, including encryption in transit and access controls. Passwords and sign-in are handled by Auth0, and payment card data is handled by our payment processors. No system is completely secure. If a breach affects your personal information, we will notify you as required by law.
9. Your choices and rights
- Access and update. You can view and edit most account information in your settings.
- Copies and deletion. You can request a copy of your information, or ask us to delete it, by emailing support@gigabugpro.com.
- Marketing emails. Use the unsubscribe link in any marketing email. You will still receive transactional emails while your account is active.
- Connected accounts. You can disconnect Google sign-in, Gmail, or Google Calendar at any time.
Depending on the state where you live, you may have additional privacy rights. We will respond to requests as required by applicable law. We will not discriminate against you for exercising your rights.
10. Children
The Service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
11. Where we operate
The Service is intended for use in the United States, and information is stored and processed in the United States.
12. Changes to this policy
We may update this policy. We will post the updated version with a new "Last updated" date. For material changes, we will also notify you by email or in the app before they take effect.
13. Contact us
Gigabug, Inc. 357 Riverside Dr, Ste 104, Franklin, TN 37064. support@gigabugpro.com