Legal

Terms of Service

Last updated: 10/01/2026

1. Agreement to these Terms

These Terms of Service ("Terms") govern your use of the Gigabug web application and related services (the "Service"), provided by Gigabug, Inc. ("Gigabug," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

If you use the Service on behalf of a company, you confirm that you have authority to bind that company. In that case, "you" and "Customer" mean that company.

2. Eligibility

You must be at least 18 years old and located in the United States to use the Service. The Service is designed for business use by field service companies, not for personal or household use.

3. Accounts and users

Customers may invite employees, service technicians, and contractors ("Authorized Users") to use the Service. You are responsible for:

All activity under your account and your Authorized Users' accounts
Keeping login credentials secure
Removing access for people who should no longer have it
Notifying us promptly at support@gigabugpro.com of any unauthorized access

We offer sign-in through third-party identity providers, including Google, through our authentication provider, Auth0.

4. Subscriptions, billing, and cancellation

Fees. You agree to pay the fees for the plan you select. Payments are processed by our payment orchestration provider, Hyperswitch, and the card processors it routes to. We do not store full payment card numbers.
Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) and are billed in advance until canceled.
Cancellation. You may cancel at any time in your account settings or by emailing support@gigabugpro.com. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Refunds. Fees are non-refundable, including for partial billing periods, except where required by law.
Price changes. We will give you at least 30 days' notice before a price change takes effect. The new price applies at your next renewal.
Failed payments. If a payment fails, we may suspend access until the balance is paid.
Taxes. Fees exclude applicable taxes, which you are responsible for.

5. Customer Data

"Customer Data" means information you or your Authorized Users submit to the Service. This includes information about your technicians and customers, job and visit records, notes, photos, and files.

Ownership. You own your Customer Data.
Our use. You grant us a limited license to host, process, and display Customer Data as needed to provide, secure, and support the Service, and as described in our Privacy Policy. We do not sell Customer Data.
Your responsibilities. You are responsible for the accuracy of your Customer Data. You are also responsible for having the rights, and for giving any notices or obtaining any consents required by law, to enter your customers' and workers' information into the Service.
Sensitive data. Do not store Social Security numbers, full payment card numbers, bank account numbers, or health information in the Service, except through the Service's payment features.

6. Payments you collect from your customers

If you connect your own Stripe account to bill your customers through the Service, those payments are processed by Stripe under your account and your agreement with Stripe. We are not a party to transactions between you and your customers. You are responsible for your pricing, taxes, refunds, chargebacks, and disputes. You are also responsible for complying with laws that apply to subscriptions or recurring charges you offer your customers, including giving clear terms and an easy way to cancel.

7. Third-party services and integrations

The Service works with third-party services, including Google sign-in, Gmail and Google Calendar sync (through our integration provider, Unipile), your Stripe account, Slack, Loom, Google Local Services Ads, mapping and geocoding services, and weather data from the National Weather Service. When you connect a third-party account:

You authorize us to access the data needed to provide the features you enable.
Your use of that service remains subject to its own terms and privacy policy.
You can disconnect it at any time in your settings or in your Google account.

By using the Service's map and address features, you agree to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

Some map and address data comes from OpenStreetMap, © OpenStreetMap contributors, available under the Open Database License.

We are not responsible for the availability or actions of third-party services.

8. Text messages

The Service texts your customers about their appointments through our messaging provider, Twilio. Gigabug is the sender of these texts, not your business. We send them on behalf of your business and identify each one as "Gigabug on behalf of" your business name. We write every text, get the consent the law requires, and decide when texts go out. We also handle opt-outs and help requests. Section 9 describes these texts as your customers see them.

We may block messages or suspend messaging features to comply with carrier requirements or the law.

9. Gigabug appointment alerts

"Gigabug appointment alerts" is our text message program. Gigabug sends these texts on behalf of the pest control company that services you. In this section, "you" means the person who receives the texts.

What we send. Appointment reminders and on-my-way alerts about your scheduled service. We do not send marketing messages through this program.
How you opt in. The service agreement from your pest control company includes a box for these texts. You opt in by signing with the box checked. The agreement can still be signed with the box unchecked. Consent to receive texts is not a condition of purchase.
Frequency. Message frequency varies.
Cost. Message and data rates may apply.
Opting out. Reply STOP to any message to stop receiving texts. You will get one final message confirming that you have opted out.
Help. Reply HELP for help, or contact us at support@gigabugpro.com.
Delivery. Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy at www.gigabugpro.com/privacy explains how we handle your phone number and messages.

10. AI features

Some features use artificial intelligence models from third-party providers, accessed through our AI provider, OpenRouter. When you use these features, the content needed to produce a result, such as job notes or messages, is sent to those providers. We never send Gmail or Google Calendar data to AI providers. AI output can be inaccurate or incomplete. Review it before relying on it or sending it to your customers. You are responsible for how you use AI output.

11. Acceptable use

You agree not to:

Use the Service in violation of any law
Send spam or unlawful messages through the Service
Upload viruses or other malicious code
Access another customer's account or data
Probe, scan, or interfere with the Service's security or performance
Reverse engineer, copy, or scrape the Service
Resell or sublicense the Service without our written permission
Upload content that you do not have the right to share

12. Our intellectual property

We own the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

13. Communications

We send transactional emails, such as receipts, password resets, and account notices, through our email provider, Resend. You cannot opt out of these while your account is active. You may opt out of marketing emails at any time using the unsubscribe link in any marketing email.

14. Changes to the Service

We may add, change, or remove features. We aim to keep the Service available but do not guarantee uninterrupted access, and we may perform maintenance that briefly affects availability.

15. Suspension and termination

We may suspend or terminate your access if you fail to pay, violate these Terms, or create a security or legal risk. You may stop using the Service and cancel at any time.

After your account ends, you may request an export of your Customer Data within 30 days. After that period, we may delete it. Sections 5, 12, and 16 through 21 survive termination.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GIGABUG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to defend and indemnify Gigabug against claims arising from your Customer Data, your use of the Service, your dealings with your own customers and workers, or your violation of these Terms or the law.

19. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days after written notice. Any lawsuit must be brought in the state or federal courts located in Williamson County, Tennessee, and both parties consent to their jurisdiction.

20. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

21. General

These Terms and our Privacy Policy are the entire agreement between you and Gigabug about the Service. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

22. Contact

Gigabug, Inc. 357 Riverside Dr, Ste 104, Franklin, TN 37064. support@gigabugpro.com